With the aim of providing a convenient, safe, and seamless travel experience, Phu Quoc International Airport offers a comprehensive system of guidance and support services for passengers throughout their journey—from airport check-in to arrival at their destination.

Before the flight, passengers are advised to arrive at the terminal early to allow sufficient time. The check-in area is scientifically arranged, with clear separation between domestic and international flights. Here, airline staff are always available to assist with procedures, support priority passengers, families traveling with children, elderly passengers, or those requiring special assistance.

After completing check-in, passengers proceed to the security screening area. The security screening system operates in accordance with international standards, ensuring safety while optimizing clearance speed. Clear, multilingual signage helps passengers easily identify routes to their departure gates.

While waiting for boarding, the terminal provides a wide range of amenities to meet rest and entertainment needs. Passengers may use shopping areas, dining services, business lounges, free Wi-Fi, electronic device charging stations, and comfortable resting spaces. Flight information is continuously updated via display screens and public announcement systems, enabling passengers to proactively monitor their schedules.

Upon arrival, passengers are guided conveniently from the aircraft into the terminal. The baggage claim area is logically arranged, with staff available to assist in handling any arising issues. For international flights, immigration and customs procedures are organized efficiently to ensure compliance and fast processing.

With a passenger-centric approach, Phu Quoc International Airport continuously improves its services and experiences, contributing to a smooth, secure, and memorable journey for every trip.

1. Prohibited Items in Restricted Areas and Aircraft Cabins

To ensure aviation security and safety in accordance with international standards, SAC – Sun Airport strictly enforces the list of items prohibited from being carried into restricted areas and aircraft cabins. These regulations are implemented to prevent risks and ensure absolute safety for passengers, crew, and airport operations.

Prohibited item categories include:

Passengers are requested to carefully check their baggage before check-in to ensure compliance and to help maintain a safe and civilized aviation environment.

2. Aircraft Boarding Procedures and Biometric Authentication

Step 1: Check-in and biometric authentication

Passengers may choose one of the following options:

Step 2: Security control

Passengers who have registered biometric data proceed to the security checkpoint, stand at the designated position, and look into the camera for automatic verification. If the system fails to recognize the passenger, assistance from security staff should be requested.

Step 3: Boarding gate

At the boarding gate, passengers perform facial authentication to verify flight information. Once the system confirms validity, the boarding gate opens automatically, completing the process quickly and conveniently.

3. Carry-on Baggage Standards

To ensure compliance with security regulations and facilitate smooth procedures, SAC – Sun Airport applies a unified carry-on baggage size standard within the terminal.

Carry-on baggage must fit within the standard Cabin Baggage Test Unit. Passengers are advised to check baggage dimensions before check-in to ensure a fast, convenient, and compliant journey.

4. Items Not Permitted in Checked Baggage

To ensure absolute flight safety and secure operations, SAC – Sun Airport prohibits certain items from being placed in checked baggage due to potential fire hazards, damage, or safety risks during transport.

Prohibited items in checked baggage include:

Passengers are advised to carry these items in their carry-on baggage in accordance with regulations to ensure safety and convenience throughout the journey.